Refund policy

Return & Deposit Policy

At Odette Bridal, we take pride in helping you find the perfect piece for your special day. Because our gowns are often made-to-order or sold "off-the-rack" under some circumstances, the following policies apply to all purchases made at our Stratford boutique:

1. Special Order Gowns and Veils

• In-Store Purchase Only: All bridal gowns, evening wear, and accessories must be purchased in-person at our boutique.
• Deposit Requirement: A non-refundable 50% deposit is required at the time of ordering. This deposit initiates the production process with our designers.
• Final Payment: The remaining balance must be paid in full prior to the dress or custom veil being released or sent for alterations.
• Cancellations: Once a special order is placed with the designer, the 50% deposit cannot be refunded.

2. "Off-the-Rack" Purchases

• Payment in Full: If a gown or accessory is purchased directly from our floor inventory ("Off-the-Rack"), the full amount is due at the time of purchase.
• Condition: All "Off-the-Rack" items are sold in "As-Is" condition. We encourage a thorough inspection of the garment prior to purchase.
• No Refunds: Due to the nature of sample sales and floor inventory, all "Off-the-Rack" dress sales are Final Sale. No refunds, returns, or exchanges will be accepted.

3. Accessories

• Return Window: We offer a 7-day return policy for bridal accessories (belts, headpieces) purchased in-store. This excludes custom order veils.
• Condition for Return: To be eligible for a refund, accessories must be in their original, unworn condition with all packaging and tags intact.

4. General Terms

• We do not offer refunds or exchanges based on "change of heart" or event cancellations for any gown once the deposit is paid or the item has left the boutique.
• Shipping and handling fees (if applicable) are non-refundable.